Today, groups like community associations must be more open and organized, like businesses. Funding organizations often ask for a business plan.
Simply put, a business plan shows how you will turn your goals (vision) into reality.
A business plan concentrates on the actions, systems, and abilities needed to reach your organization's mission and goals.
A typical business plan will provide the answers to these key questions:
A business plan serves several important purposes17:
Tip: It is most useful and productive to develop the plan as a group, as this promotes group ownership and knowledge of the plan.
Heading | Guidance (What to Ask) | Content (What to Write) |
Executive Summary | Write this section last. | A clear, simple summary of your strengths, expected income/profit for year one, and the main focus of your activities, including any fundraising. |
The Business | What are the organization's goals and values? How did it start? What services exist now? What is motivating this new step? | A clear statement of your aims, purpose, and values (check this matches your constitution). A brief history. A description of current services (who they are for, who provides them, how they are funded). |
What is the legal setup? What will the income/profit be? What assets do you have? What funding is/will be available? | Details on your legal structure (e.g., progress with Companies House or the Charity Commission). Summary financial figures (details like Profit & Loss go in appendices). | |
The Product | What are you selling? Avoid technical language. Why would customers buy it? What are the key features and benefits? Who are the customers? | Simply describe the product(s) or service(s) you plan to offer. Explain the customer needs you are meeting. |
The Market | Who will buy the service? What research did you do? Who is the competition? What makes you special (Unique Selling Point)? Are there challenges to entering the market? | Explain your target audience (direct and indirect buyers). Present research (primary and secondary), estimate demand, and justify your estimate. Detail your competitors and your Unique Selling Point. If there are market challenges, explain what they are and how you will overcome them. |
Marketing Plan | What are your marketing goals (quantifiable, measurable, achievable)? How will you use the 4 Ps (Product, Place, Price, and Promotion) to meet these goals? | A plan for reaching your objectives, using the elements of Product, Place, Price, and Promotion. |
Management and Organisation | Do you have the right management structure and skills in place? | Outline the key points that show you have the people, strengths, experience, and skills to make the business work. |
Service Provision | How will you deliver the services? | Describe the method of providing/delivering the services. |
Premises | What buildings/spaces will you need? | Describe the premises and include details on licenses, health & safety, planning permission, and any required building work. |
Financial Requirements | How much money is needed, and where will it come from? | Cash flow forecasts to prove the business can survive, cover costs, and eventually reach the point where income equals costs (break even). |
Risks | A table listing the risks, their importance (high/medium/low), and your plan to reduce them. You may also include a 'Sensitivity analysis' (asking 'what if' questions). | |
Implementation plan | An action plan or schedule with timescales and assigned tasks. This should also include a commitment to an annual review of the business plan. | |
Appendices | Keep these brief! | You must include: legal documents like your constitution and key policies (e.g., Health & Safety, Safeguarding). Quotations for equipment and building work. You may also include a copy of your primary research questionnaires and photographs. |